Read the following paper: Minxin Shen, Gwo-Hshiung Tzeng, Duen-Ren Liu, Multi-Criteria Task Assignment in Workflow Management Systems, in: Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS’03), IEEE Computer Society, 2003. link
a) The paper claims to solve “the problem of role-based task assignment in WfMS being inadequate for selecting actual workers”. Describe the shortcomings of role-based task assignment as presented by the authors.
b) The assessment model presented in this paper is based on three criteria: capabilities, social relationships, and task relationships. Describe informally how the criteria are taken into account for task assignment. Discuss the completeness and soundness of the chosen criteria set. If possible, illustrate your ideas using the example presented in the paper.