Business Process Management

Concepts, Languages, Architectures (Fourth Edition)

ROBOTIC PROCESS AUTOMATION

Which of the following scenarios could benefit from RPA?

1.Processing invoices by matching them with the data in the order management system and transferring the data to the accounting system

2.Support the onboarding of employees by automatically configuring several applications for new employees on their machines

3.Handle customer complaints received through a legacy email client by automatically adjusting records in a company’s systems based on the customer’s needs

4.Collect data from multiple sources, such as ERP, CRM, or spreadsheets, to generate a report each month

5.Support patient transfer decisions in a hospital environment by concurrently analyzing patient histories

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